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Freeware HelpDesk CentreDesk Group 4.000 full specs and download details





Freeware HelpDesk CentreDesk Group 4.000     

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Freeware HelpDesk CentreDesk Group 4.000
Rating: 5 Votes: 511
Freeware HelpDesk CentreDesk Group rating: 5 from 511 votes
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5 Stars Rating at GTdownload.com
Company: Merging Technologies
Release date: 01-06-2006
Last update: 30-07-2007
Price: 99 $
License: Freeware
Platform: Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
Language: English
Expire: 30 days
File size: 23209 KB
System Requirements: Microsoft Office 2000 or 2003 Professional
Keywords: helpdesk, help desk, freeware, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk, centredesk


Description:
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Invoicing (including a cancellation fee option) and a Batch Email facility. Invoice summary Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.


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