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Request Tracker 3.1 full specs and download details





Request Tracker 3.1     

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Request Tracker 3.1
Rating: 5 Votes: 599
Request Tracker rating: 5 from 599 votes
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5 Stars Rating at GTdownload.com
Company: CyberNiche Software
Release date: 17-02-2005
Last update: 19-05-2008
Price: 149 $
License: Shareware
Platform: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
Language: English
File size: 4807 KB
System Requirements: Windows 95 or higher, 10 Mb disk space
Keywords: help desk, call center, helpdesk, workorder database, CRM, KMS, customer relations management, customer resource management, resource management, customer service, service report, work order, time management, time


Description:
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.


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